About Us & Policies
About Us
We are children’s products and general trading suppliers since 2007. Registered and operate in EU under business partnership law and jurisdiction.
From 2007 we have been supplying children’s toys and party fancy clothes for many schools and families in EU countries for a decade now.
As we are always passionate about our commitment to find the best sellers items in the market, we extended our range to offer the very best seller products especially with selection of clothing, accessories, footwear and gifts.
We try our best to provide the trendiest products at accessible price, with the lowest shipping cost as possible. We are also cooperating with the global iconic brands to create great experiences for our customers.
Thank you for reading about us, enjoy your shopping.
General Terms & Conditions
Product & Sale – As registered trading supplier, We sale children’s products, such as children’s wear, toys, accessories and gifts for all ages. Home products for men and women.
The products such as toys & party items and gift, should be used with parental or supervision.
Ownership of the products will only pass to the customer when we receive full payment of all sums due, including delivery charges.
Price - The prices displayed on our web site include Value Added Tax but exclude delivery costs (except Shipping Free items) the delivery or shipping cost will be added to the total amount due, and then displayed clearly during the checkout process.
Payment - We accept payment with the following credit or debit cards: Visa credit and debit cards, MasterCard credit and debit cards, Maestro debit cards, Visa Electron cards.
We also accept payment by PayPal.
All transactions will be in euros.
If your card pays with alternative currency, your bank will determine the exchange rates and may add an administration charge in such payments which you will be liable to pay.
We will not charge your credit or debit card unless we dispatch your order.
Order – When placing an order you undertake that all details you provide to us are true and accurate.
In order to enter into an order or payment contract, you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us.
After placing an order, we will inform you the acceptance and dispatch of your order. We will not charge you for products which are not available.
All customers have right to cancel orders bought online. By sending us a statement, including your name and email address, your phone number, address, and details of the order you wish to cancel.
Our right to this General Terms & Conditions:
We have the right to revise this General Terms & Conditions from time to time.
Please check this page to take notice of any changes we make.
These Terms of Use is last updated in October 2020.
Shipping Policy & Delivery Info
We delivery all our web site listed items to most of the EU countries, Russia and USA.
The shipping time to UK, France, German, Italy, Spain, Poland and Czech is 5-9 days
The shipping time to the other EU countries is 7-14 days.
The shipping time to Russia is 7-10 days.
The shipping time to USA is 5-9 days.
The shipping times listed above are the expected delivery times for order, however this does not take into account possible delays if your parcel is held up in customs.
The customer is responsible for any duties, taxes or additional costs on your order at the time of importation, and for paying those costs.
Contact with your local customs or post office for further information.
Please note that during Christmas and Easter period, the express or couriers are very busy with huge volumes of parcels for delivery, therefore delivery orders may take up to 15 working days to reach you. Save time and place your order early.
Return & Refund Policy
We hope you’re happy with everything you buy from us. If you are not completely satisfied with the goods you purchased, here are the ways we can help:
Returns
You may cancel or return your order at any time from the date you placed the order or within 14 days after you received the ordered items, you will have to cover the return shipping or postage expenses.
We will refund or exchange at no cost to you If goods get damaged in shipping or are faulty.
To start a return, you can contact us via email or phone.
If your return is accepted, we’ll send you a return instruction on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Any item you return will need to be in the same condition that you received it, unopened, unused and in their original packaging, with tags, with receipt or proof of purchase.
You can always contact us for any return questions.
Things to note:
Some items are excluded from our return policy, this does not affect your statutory rights.
Items like children jewelry and underwear can't be exchanged or refunded, unless they're faulty.
Custom products, special orders and personalized items can’t be returned, such as personal gifts and birthday party set.
Personal care and health care goods can't be returned, such as healthy gifts, party face and body painting.
Our website indicates which items are non-refundable. Please read them carefully before you ordering from us.
Exchanges
Our exchanges are dependent on current stock levels.
Once the stock is available and return is accepted, you can return the item you have and make a separate purchase for the new one.
If we’re unable to offer an exchange, we can process a refund via the original payment method.
Refund
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method.
Please remember it can take some time for your bank or Credit Card Company to process and post the refund too.
Privacy Policy
This privacy policy informs you that we use and protect all information that you provide to us when you use our website.
We are committed to ensuring that your privacy is 100% protected.
For updating purpose of our site, we may change the policy from time to time; you may check our page to ensure that you are informed with any changes.
This policy is effective from 20 September 2020.
Personal data we collect from you:
Your Name and job title
Contact information including your email address
Demographic information such as address, postcode, telephone number and other customer surveys
Information relevant to your order and shipping
Why we need your personal data:
We may use the information to improve our products and services.
With subscribe you send to us, we may send our promotional emails about new products, special offers and other information according to your interests.
You may unsubscribe any time you wish.
We may use your information to customize our site according to your needs.
We will NOT sell, distribute or lease any your personal information to third parties or are required by law to do so.
By put your information in safe ground, we are committed to ensuring that the information we collect from you is secure.
You are entitled to view and delete the personal information that we hold
If you believe that any information is incorrect, please email us as soon as possible and we will correct them promptly.
Cookie Policy
A cookie is a small file which asks your permission to be placed on your computer's hard drive. It’s helps analyses web traffic or let you know when you visit a particular site. Once you agree, the file is added, allow web applications to respond to you as an individual.
A cookie in no way gives us access to your computer or any information about you, other than the information you choose to share with us. You can choose to accept or decline cookies.
In order to improve our website, we only use this information for analysis purposes and then the data is removed from the system.
Legal Notice
We are the business registered and operate in EU.
We provide products which comply with appropriate EU safety regulations.
The products such as fancy dress, party items, toys and gifts, should be used with parental or under supervision.
Our web site is protected by copyright and the copyright, trademarks, logos and within web site. Any use, printing, copying of materials other than in the course of browsing or ordering products from us, is strictly prohibited.
We ensure that your personal and credit card information is 100% protected.